Determinants of Health Service Efficiency in Hospital: A Systematic Review

Berly Nisa Srimayarti, Devid Leonard, Dicho Zhuhriano Yasli

Abstract


One of the benchmarks for assessing service performance in hospitals is efficiency in medical services. Measurement of service  efficiency will affect the quality of the hospital. Patients will consider the completeness of the service facilities they have and the quality of services to be obtained. This is due to the tendency of people to seek quality health services. Improving service quality standards in hospitals will have an impact on increasing income and getting recognition from the community for the quality of services in hospitals. This study aims to look at the determinant factors that affect hospital efficiency. This study uses a systematic review method based on the PRISMA protocol. Article searches were conducted through four online databases (PubMed, ProQuest, SAGE and SpingerLink). The initial search found 307 articles, filtered using inclusion criteria, so as many as 8 articles were analyzed with a time span of 2017-2021. The efficiency of health services in hospitals is the basis for obtaining a wider patient base and producing quality services. The results of the literature study show that there are 29 factors affecting hospital efficiency. The various factors obtained were categorized into organizational factors, health resource factors, and technical efficiency factors.

Keywords


Hospital, Efficiency, Health Services, Service Quality

Full Text:

PDF

References


E. Rustiyanto, Statistik Rumah Sakit untuk Pengambilan Keputusan. Yogyakarta: Graha Ilmu, 2010.

Menteri kesehatan RI, Undang-Undang Nomor 36 Tahun 2009 tentang Kesehatan, vol. 4, no. 3. 2009.

D. Hartono, Indikator Penampilan Penilaian Rumah Sakit. Jakarta: Cermin Dunia Kedokteran, 1991.

I. . Pohan, Jaminan Mutu Layanan Kesehatan Dasar-Dasar Pengertian dan Penerapan. Jakarta: EGC, 2007.

Putri Lasayka Fidora, “Analisis Efisiensi Pelayanan Rawat Inap Menurut Grafik Barber-Johnson di RSUD Tanjung Pura Kabupaten Langkat Tahun 2019,” Skripsi, 2020.

R. Sidiq and R. Afrina, “Kajian Efisiensi Pelayanan Rumah Sakit,” Idea Nurs. J., vol. 8, no. 1, pp. 29–34, 2017.

Peraturan Presiden RI, Rumah Sakit Nomor 44 Tahun 2009, vol. 4, no. 3. Indonesia, 2009.

B. Sabarguna, Quality Assurance Pelayanan Rumah Sakit. Jakarta: Sagung Seto, 2008.

F. Pecoraro, D. Luzi, and F. Clemente, “The efficiency in the ordinary hospital bed management: A comparative analysis in four European countries before the COVID-19 outbreak,” PLoS One, vol. 16, no. 3 March, pp. 1–18, 2021, doi: 10.1371/journal.pone.0248867.

R. Ayiko et al., “Levels, trends and determinants of technical efficiency of general hospitals in Uganda: Data envelopment analysis and Tobit regression analysis,” BMC Health Serv. Res., vol. 20, no. 1, pp. 1–12, 2020, doi: 10.1186/s12913-020-05746-w.

I. A. B. Kemal N. Siregar, Dewi Nirmala Sari, Fika Minata Wathan, Delmaifanis, Rikawarastuti, Langkah Demi Langkah Systematic Literature Review dan Meta-Analysis di Bidang Kesehatan. Depok: Universitas Indonesia Publishing, 2021.

I. G. Dharma Utamayasa, “Efect Physical Activity and Nutrition During The Covid-19 Pandemic,” Int. J. Eng. Sci. Inf. Technol., vol. 1, no. 1, 2021, doi: 10.52088/ijesty.v1i1.58.

Z. Zakiyuddin and F. Reynaldi, “The Phenomenon of ‘Badapu’ Tradition with Nutritional Status in Postpartum Mothers in West Aceh,” Int. J. Eng. Sci. Inf. Technol., vol. 1, no. 1, 2021, doi: 10.52088/ijesty.v1i1.42.

M. Srimayarti, B. N., Siregar, K. N., & Rahmaniati, “Peran Personal Health Record (PHR) dalam Pengelolaan Diabetes Melitus Tipe 2. Jurnal Manajemen Kesehatan Yayasan RS. Dr. Soetomo, 5(1), 68-83.,” 2019.

S. Baqaruzi, A. Afit Miranto, and D. Wahyuda, “The Effect of Halbach Array Configuration on Permanent-Magnet Synchronous Generator (PMSG) Outer-Runner,” Int. J. Eng. Sci. Inf. Technol., vol. 1, no. 2, 2021, doi: 10.52088/ijesty.v1i2.50.

G. Moradi, B. Piroozi, H. Safari, N. Esmail Nasab, A. Mohamadi Bolbanabad, and A. Yari, “Assessment of the efficiency of hospitals before and after the implementation of health sector evolution plan in Iran based on Pabon Lasso model,” Iran. J. Public Health, vol. 46, no. 3, pp. 389–395, 2017.

H. Leleu, M. Al-Amin, M. Rosko, and V. G. Valdmanis, “A robust analysis of hospital efficiency and factors affecting variability,” Heal. Serv. Manag. Res., vol. 31, no. 1, pp. 33–42, 2018, doi: 10.1177/0951484817730537.

W. I. M. Sultan and J. Crispim, “Measuring the efficiency of Palestinian public hospitals during 2010-2015: An application of a two-stage DEA method,” BMC Health Serv. Res., vol. 18, no. 1, pp. 1–17, 2018, doi: 10.1186/s12913-018-3228-1.

A. YİĞİT, “Evaluation of Bed Utilization Performance of Hospital Departments in Turkey With Grey Related Analysis,” Int. J. Heal. Serv. Res. Policy, vol. 4, no. 3, pp. 173–183, 2019, doi: 10.23884/ijhsrp.2019.4.3.03.

S. Mandia, “The efficient of beds used based on graphic Barber Johnson at Semen Padang Hospital in 2017,” Int. J. Community Med. Public Heal., vol. 6, no. 12, p. 5071, 2019, doi: 10.18203/2394-6040.ijcmph20195446.

H. E. Aloh, O. E. Onwujekwe, O. G. Aloh, and C. J. Nweke, “Is bed turnover rate a good metric for hospital scale efficiency? A measure of resource utilization rate for hospitals in Southeast Nigeria,” Cost Eff. Resour. Alloc., vol. 18, no. 1, pp. 1–8, 2020, doi: 10.1186/s12962-020-00216-w.

D. Z. Yasli, D. Leonard, and B. N. Srimayarti, “Analisis Kelengkapan Formulir A ( Evaluasi Awal MPP ) D an Formulir B ( Catatan Implementasi ) Pasien Rumah Sakit,” vol. 6, no. 1, pp. 31–41, 2021.

I. S. Devid Leonard, “Penerapan Kegiatan Analisa Kuantitatif Rekam Medis Rawat Inap pada Ruang Marwa di RSI Siti Rahmah Padang,” Adm. Heal. Inf. J., vol. 1, no. 1, pp. 27–35, 2020.

M. Ayung Tama, M. I. Setiawan, and S. Budi Wasono, “Analysis Of The Performance East Circle Road Of Sidoarjo,” Int. J. Eng. Sci. Inf. Technol., vol. 1, no. 2, 2021, doi: 10.52088/ijesty.v1i2.53.

M. Giancotti, A. Guglielmo, and M. Mauro, Efficiency and optimal size of hospitals: Results of a systematic search, vol. 12, no. 3. 2017.

S. Kumari and A. Harikrishnan, “Importance of Financial literacy For Sustainable Future Environment: A Research Among People In Rural Areas With Special Reference To Mandi District,Himachal Pradesh,” Int. J. Eng. Sci. Inf. Technol., vol. 1, no. 1, 2021, doi: 10.52088/ijesty.v1i1.36.

M. Mahfut, M. V. Treesya Panjaitan, S. Wahyuningsih, T. Tripeni Handayani, and S. Sukimin, “Identification of Disease and Efforts to Protect Natural Orchid Plants Against Fungi Infection in the Liwa Botanical Garden,” Int. J. Eng. Sci. Inf. Technol., vol. 1, no. 1, 2021, doi: 10.52088/ijesty.v1i1.39.




DOI: https://doi.org/10.52088/ijesty.v1i3.115

Refbacks

  • There are currently no refbacks.


Copyright (c) 2021 Berly Nisa Srimayarti, Devid Leonard, Dicho Zhuhriano Yasli

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

International Journal of Engineering, Science and Information Technology (IJESTY) eISSN 2775-2674