Article Open Access

The Mediating Role of Job Satisfaction in the Relationship between Work-Life Balance, Continuance Commitment, Task Complexity, and Competence on Perceived Productivity

Zumrodah Zumrodah, Dhimas Angga Negoro

Abstract


This study examines the mediating role of job satisfaction in the relationship between work-life balance, continuous commitment, task complexity, and competencies on employees' perceived productivity at the Ministry of Tourism and Creative Economy. This study used the Structural Equation Modelling–Partial Least Squares (SEM–PLS) approach to analyze data from 231 participants. Important components of an effective workplace, such as job satisfaction and perceived productivity, are strongly impacted by work-life balance and continual dedication, according to the results. In contrast, task complexity hurts both job satisfaction and perceived productivity. Meanwhile, competencies positively influence perceived productivity but do not directly affect job satisfaction. In addition, competency-based relationships are not mediated by job satisfaction, although work-life balance, sustained commitment, and task complexity are all related to perceived productivity. Human resource management, which promotes a healthy work-life balance, increases dedication over time, and controls the complexity of jobs, is crucial, according to the study's conclusions. Policies such as flexible working hours, structured training, and clear task distribution can enhance job satisfaction and perceived productivity. These findings are relevant for optimizing the performance of the tourism and creative economy sectors, supporting industry growth, and increasing their contribution to the national economy.


Keywords


Work-Life Balance, Continuous Commitment, Task Complexity, Competencies, Job Satisfaction

References


Palvalin, M. (2024). Knowledge work productivity in an activity-based workplace: a comparative analysis. Journal of Corporate Real Estate. https://doi.org/10.1108/JCRE-06-2023-0022

Nanjundeswaraswamy, T. S. (2023). The mediating role of job satisfaction in the relationship between leadership styles and employee commitment. Journal of Economic and Administrative Sciences, 39(2), 286–304. https://doi.org/10.1108/JEAS-02-2021-0029

Weitzer, J., Papantoniou, K., Seidel, S., Klösch, G., Caniglia, G., Laubichler, M., Bertau, M., Birmann, B. M., Jäger, C. C., Zenk, L., Steiner, G., & Schernhammer, E. (2021). Working from home, quality of life, and perceived productivity during the first 50-day COVID-19 mitigation measures in Austria: a cross-sectional study. International Archives of Occupational and Environmental Health, 94(8), 1823–1837. https://doi.org/10.1007/s00420-021-01692-0

Hasan, T., Jawaad, M., & Butt, I. (2021). The influence of person–job fit, work–life balance, and work conditions on organizational commitment: Investigating the mediation of job satisfaction in the private sector of the emerging market. Sustainability (Switzerland), 13(12). https://doi.org/10.3390/su13126622

Meyer, J. P., & Allen, N. J. (1997). Commitment in the workplace (J. Barling & K. Kelloway (eds.)). Sage Publications.

Lambert, E. G., Keena, L. D., Haynes, S. H., Ricciardelli, R., May, D., & Leone, M. (2021). The Issue of Trust in Shaping the Job Involvement, Job Satisfaction, and Organizational Commitment of Southern Correctional Staff. Criminal Justice Policy Review, 32(2), 193–215. https://doi.org/10.1177/0887403420903370

Koopmans, L., Bruel, D., De Geit, E., Van Den Bergh, R., Bouwens, L., De Korte, E., Wiezer, N., & Van Der Torre, W. (2024). Multilevel Mindfulness: Which Organizational Factors Stimulate Mindfulness in the Workplace? Journal of Occupational and Environmental Medicine, 66(7), e296–e305. https://doi.org/10.1097/JOM.0000000000003121

Kamran, A., Zafar, S., & Ali, S. N. (2014). Impact of work-life balance on employees productivity and job satisfaction in private sector universities of Pakistan. Lecture Notes in Electrical Engineering, 242(2), 1019–1029. https://doi.org/10.1007/978-3-642-40081-0_86

Soliman, E. R. C. (2023). Work Environment, Work-Life Balance, Job Attitudes and Productivity of Telecommuting Employees in the Philippines. International Journal of Progressive Research in Engineering Management and Science, 3(3), 383–395. https://doi.org/10.58257/ijprems30806

Subari, R. V. Y., & Sawitri, H. S. R. (2022). The effect of work from home on work-life balance and productivity with work stress as a mediating variable: Study on employees of Financial Services Authority (OJK RI). Asian Management and Business Review, 2(2), 176–192. https://doi.org/10.20885/ambr.vol2.iss2.art6

Makhbul, Z. M., Sheikh, M. H., & Sheikh, K. (2014). Measuring the effect of commitment on occupational stressors and individual productivity ties. Jurnal Pengurusan, 40, 103–113. https://doi.org/10.17576/pengurusan-2014-40-09

Qureshi, M. A., Qureshi, J. A., Thebo, J. A., Shaikh, G. M., Brohi, N. A., & Qaiser, S. (2019). The nexus of employee’s commitment, job satisfaction, and job performance: An analysis of FMCG industries of Pakistan. Cogent Business and Management, 6(1), 1–14. https://doi.org/10.1080/23311975.2019.1654189

Robinson, P. (2001). Task complexity, task difficulty, and task production: Exploring interactions in a componential framework. Applied Linguistics, 22(1), 27–57. https://doi.org/10.1093/applin/22.1.27

Priyanka, S., Hrm, P. D., Hrm, M. P., & Hrm, M. B. A. (2021). A Study of Work-Life Balance and Job Satisfaction of employees working in Telecom Industry with reference to three districts of western region of Maharashtra. IOSR Journal of Business and Management, 23(3), 38–43. https://doi.org/10.9790/487X-2303053843

Karadag, E., & Dumanoglu, S. (2009). The productivity and competency of information technology in upscale hotels: The perception of hotel managers in Turkey. International Journal of Contemporary Hospitality Management, 21(4), 479–490. https://doi.org/10.1108/09596110910955712

Aboelmaged, M. G., & Subbaugh, S. M. el. (2012). Factors influencing perceived productivity of Egyptian teleworkers: An empirical study. Measuring Business Excellence, 16(2), 3–22. https://doi.org/10.1108/13683041211230285

Berardelli, I., Sarubbi, S., Lamis, D. A., Rogante, E., Canzonetta, V., Negro, A., Guglielmetti, M., Sparagna, A., De Angelis, V., Erbuto, D., Pompili, M., & Martelletti, P. (2019). Job Satisfaction Mediates the Association between Perceived Disability and Work Productivity in Migraine Headache Patients. International Journal of Environmental Research and Public Health, 16(18), 3341. https://doi.org/10.3390/ijerph16183341

Groen, B., van der Voordt, T., Hoekstra, B., & van Sprang, H. (2019). Impact of employee satisfaction with facilities on self-assessed productivity support. Journal of Facilities Management, 17(5), 442–462. https://doi.org/10.1108/JFM-12-2018-0069

Zhang, Y., & Duan, X. (2023). Job demands, job resources and postdoctoral job satisfaction: An empirical study based on the data from 2020 Nature global postdoctoral survey. PLoS ONE, 18(11 November), 1–22. https://doi.org/10.1371/journal.pone.0293653

Wilson, A. (2020). The mediating role of job satisfaction between Commitment and Performance. Management Science Letters, 10(14), 3307–3312. https://doi.org/10.5267/j.msl.2020.6.007




DOI: https://doi.org/10.52088/ijesty.v5i3.895

Refbacks

  • There are currently no refbacks.


Copyright (c) 2025 Zumrodah, Dhimas Angga Negoro

International Journal of Engineering, Science, and Information Technology (IJESTY) eISSN 2775-2674